Part 1

Produced by Charlene Taylor, Barbara Kosker and the Online Distributed Proofreading Team at http://www.pgdp.net (This file was produced from images generously made available by The Internet Archive/Canadian Libraries)

How Department Stores Are Carried On

W. B. PHILLIPS

NEW YORK DODD, MEAD & COMPANY 1901

Contents.

Introduction, 5

General Principles, 7

The Management, 10

The System, 12

Advertising, 15

The Buying Organization, 25

Receiving Goods, 32

Taking Care of Stock, 34

Serving Customers, 35

Exchanging Goods, 38

Floor Managers and Ushers, 40

Making out Checks, 43

Inspecting, Checking and Parcelling Goods, 46

Collecting Goods for Delivery, 48

Delivering Goods, 51

Stables, 54

Cash Office, 57

Check Office, or Auditing Department, 58

C. O. D. Business, 60

The Mail-Order Business, 62

Catalogues, 73

Receiving and Opening Mail, 95

Book-keeping, Buying, Checking, etc., 100