Part 49

=Acknowledgment of Order to Salesman.= In some lines of business, it is desirable to add an additional sheet which is termed acknowledgment of order to salesman. This plan enables the salesman to know that the order has been received and properly entered for execution (in manufacturing lines it is necessary to transcribe orders on order forms which contain too many copies for a salesman to manifold by pencil), and gives him the opportunity of checking the order as entered. It should be remembered that in some lines of business there is such an enormous amount of detailed information in connection with an order that neither the customer nor a salesman would check over an exact copy of the order as entered. This should always be taken into consideration when considering the addition of this sheet.

STATIONERY

The various styles of loose-leaf sheets and binders should be fully understood in order to appreciate their importance in order and billing work.

=Loose-Leaf Sheets.= The first loose-leaf sheets were punched with closed holes, as shown in the illustration of Kilby Mfg. Company forms in Fig. 18. The trouble with the closed-hole punching is that, when placed over the metal posts of the binder, it is impossible to remove a sheet in the center of the binder without removing all of the sheets immediately above the one desired.

To obviate this difficulty, the slotted hole was devised. This is illustrated in the forms of the Commercial Sash & Door Company, in Fig. 19. The slot from the edge of the paper to the punched hole permits the paper to be placed over the posts of the binder between any two sheets. Holes are punched in both the closed and slotted styles in various sizes, ranging generally from a ¼ to 5/16 of an inch in diameter. In late years, manufacturers have introduced punched holes of different shapes from that of a circle.

For permanent records where the sheets are filed serially according to page number, order number, etc., the closed-hole loose-leaf sheet is perfectly satisfactory. For records which are to be removed from any given part of the binder and reinserted in another part, the slotted-hole loose-leaf sheet is the most satisfactory style to use.

=Binders.= Binders are generally made of two covers and a set of posts, which ordinarily are attached to one of the covers. The other cover is movable in order to accommodate the increased thickness of the binder as loose-leaf sheets are added. Great strides have been made in the manufacture of improved binders. There are so many styles of posts and other ingenious arrangements, where the two covers are held together and closed or opened by the use of a key, that only reference to catalogs of manufacturers will supply detailed information.

Fig. 19. Two Styles of Punching for Loose-Leaf Sheets. Remington Typewriter Co. ]

In buying binders and loose-leaf sheets, it is well to buy both of the same firm. Heretofore, trouble has been experienced where the punched holes of the loose-leaf sheets were probably 1/64 inch further apart or closer together than the metal posts in the binder in which they were to be used. The manufacturer of the binders will always claim that the sheets were punched incorrectly by the printer, and vice versâ.

It is pretty generally understood now that all punched holes should be placed with the center of the hole ½ in. from the edge of the paper. This allows enough margin to permit of the paper being held firmly over the posts. In all cases where the holes are punched too near the edge of the paper, the narrow margin between the edge of the paper and the hole becomes torn very quickly.

=Stationery Printed for Typewritten Work.= Very few people recognize the great value of properly designed stationery for typewritten work. The law of usage and custom is so strong that invariably invoices and order forms are printed the same as if they were to be hand-written. The headings are printed with the first letter of each word lined up vertically. This plan causes great waste of time on the part of an operator.

All billing and order work should be done on machines equipped either with a column stop or a decimal tabulator. A column stop is a device on a writing machine which automatically stops the carriage at any one of several predetermined points. A decimal tabulator is a device on a writing machine which automatically stops the carriage at the units, tens, hundreds, etc. place in any predetermined column.

It should also be understood that all typewriters and billing machines are equipped with marginal stops. These stops are adjustable, and can be arranged on either side of the machine in such a manner that the carriage will always stop at any given point at either edge of the paper.

It is vitally important that either a column stop or a decimal tabulator should be used in connection with marginal stops on writing machines, and these three points should be taken into consideration when designing stationery for use with a machine. The following illustrations show poorly designed and correct invoice headings.

J. B. WILLIAMS & BRO. NASSAU, N. Y.

NAME SALESMAN SHIPPING ADDRESS ORDER NUMBER P. O. ADDRESS REQUISITION NUMBER VIA

This blank form has purposely been shown in order to contrast it with an invoice printed in the same way with the headings properly filled in.

J. B. WILLIAMS & BRO. NASSAU, N. Y.

NAME, Geo. Brown & Co. SALESMAN, Jenkins SHIPPING ADDRESS, Flat Rock, W. Va. ORDER NUMBER 2246 P. O. ADDRESS, Wenonah, W. Va. REQUISITION NUMBER A341 VIA N. & W. R. R. Co. OUR ORDER NUMBER 9422

Contrast this heading with that of an invoice which has the last letters of each line lined up vertically. This makes it possible for the operator of the billing machine to draw the carriage to the extreme right, as the first letter to be written in every line of the heading starts at the same point.

NAME Geo. Brown & Co. SALESMAN Jenkins SHIPPING ADDRESS Flat Rock, W. Va. ORDER NUMBER 2246 P. O. ADDRESS Wenonah, W. Va. REQUISITION NUMBER A341 VIA N. & W. R. R. Co. OUR ORDER NUMBER 9422

The latter form does not have as good appearance before being typewritten as afterwards. However the change is made for the sake of utility and speed. In the first form it is necessary for the operator to position the carriage at a different starting point for each line, whereas in the last illustration it can be readily seen that all the operator has to do is to draw the carriage to the right to the marginal stop, and write without any loss of time.

At one time a speed contest between pen billers and machine billers was held on one of the large railroads of this country, and permission was given the machine people to change the position of the headings of the freight bills. The salesman in charge of the test studied to eliminate certain wasted movements of the typewriter carriage. He succeeded in arranging the printed matter on the bill in a manner which permitted of three starting points in the heading and body of the bill. By pressing his tabulator stop after writing a name or figure, the machine would immediately jump to the next printing point on the line. This arrangement greatly facilitated the work, and enabled him to prove the superiority of machine over pen work. If he had endeavored to use the old stationery with its irregular headings, he would have made a failure of the test.

=Designing Stationery.= In designing invoices, order forms, and statistical forms, it should be always borne in mind that the ordinary typewriter or billing machine spaces ten letters to the inch, sometimes twelve spaces to the inch with elite type, and sometimes eight spaces to the inch with large Roman type. Therefore, all vertical lines separating various columns of the form should be ruled in multiples of tenths, twelfths, or eighths of inches, according to the spacing (escapement) of the machine to be used. The different styles of type are shown in Fig. 20.

In estimating the distance between lines, it should be borne in mind that all typewriters and billing machines are arranged for spacing one line, two lines, and three lines. By adjusting the spacing device, the paper can be advanced the width of one, two, or three lines. All headings on the invoice should be arranged so that the next writing point below, on the invoice or order, will be one, two, or three spaces, and the beginning of the body of the bill should be arranged for in the same manner. This prevents any waste of time, and eliminates the necessity of throwing off the ratchet spacing device of the machine and turning the carriage by hand.

The first printing point on an order or billing form should be placed in such a manner that the marginal stop of the typewriter carriage, instead of a tabulator stop, will be available for use. The second writing point on the form should be the first column stop (the column finder on the billing machine is the device which automatically stops the carriage at certain given points). The third writing point on the line should be the second column stop, or decimal tabulator stop, according to the one which is on the machine.

In Fig. 21 is shown an illustration showing the top sheets of an order form designed to facilitate the work of the billing machine. In addition to having all of the printed headings aligned vertically on the last letter of each word, each line is either one space or two spaces of the billing machine platen (rubber roll). This eliminates any waste of time in spacing the order form through the machine.

Fig. 20. Styles of Typewriter and Billing Machine Type ]